Terms & Conditions

Last updated: 29/01/2026

These Terms & Conditions apply to the use of this website and to all orders, repairs, and services provided by LayZRepair. By accessing our website, purchasing products, or booking a repair or service, you agree to be bound by these terms.

1. About Us

LayZRepair is a UK-based business specialising in inflatable hot tub parts, repairs, servicing, and refurbishment.

References to “we”, “us”, or “our” refer to LayZRepair.
References to “you” or “the customer” refer to the user of this website or purchaser of goods or services.

2. Use of This Website

You agree to use this website for lawful purposes only and in a way that does not infringe the rights of others or restrict their use of the site.

We reserve the right to restrict or terminate access to the website where misuse is identified.

3. Orders & Payment

All orders are subject to availability and acceptance.

• Prices are shown in GBP unless stated otherwise

• Payment must be made in full at the time of ordering goods or before the return of repaired equipment

• We reserve the right to cancel or refuse any order at our discretion

Ownership of goods remains with LayZRepair until payment has been received in full.

4. Pricing & Errors

While we take care to ensure pricing and product information is accurate, errors may occur.

If an error is identified:

• We reserve the right to correct it

• You will be given the option to proceed at the correct price or cancel for a full refund

5. Repairs, Servicing & Refurbishment

Repair and servicing work is carried out based on the information provided by the customer and the condition of the equipment at the time of inspection.

Details relating to:

• Returns

• Warranties

• Diagnostics

• Unpaid repairs

• Abandoned equipment

are governed by our Sales, Returns & Repairs Policy, which forms part of these Terms & Conditions.

6. DIY Repairs, Guidance & Videos

Any guidance, instructions, or videos provided by LayZRepair are supplied for information purposes only.

By using this guidance, you acknowledge that:

• You are responsible for ensuring safe working practices

• Electrical power must be fully disconnected before attempting any repair

• Repairs are carried out entirely at your own risk

LayZRepair accepts no liability for injury, damage, or loss resulting from DIY repairs.

7. Limitation of Liability

To the fullest extent permitted by law:

• LayZRepair shall not be liable for indirect or consequential losses

• Liability is limited to the value of the goods or services supplied

• We do not accept responsibility for damage caused by misuse, incorrect installation, or improper maintenance

Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any matter that cannot be excluded by law.

8. Intellectual Property

All content on this website, including text, images, videos, guides, and logos, is the property of LayZRepair unless stated otherwise.

You may not copy, reproduce, distribute, or use our content for commercial purposes without prior written consent.

9. Privacy

Your personal data is handled in accordance with our Privacy Policy.

By using this website, you consent to the collection and use of information as outlined in that policy.

10. Governing Law

These Terms & Conditions are governed by and interpreted in accordance with the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to These Terms

We reserve the right to update or amend these Terms & Conditions at any time.

The version in force at the time of your order or service booking will apply.

12. Contact

If you have any questions regarding these Terms & Conditions, please contact LayZRepair before placing an order or booking a service.

13. Shipping, Courier & Transit Risk (Repairs & Returns)

Where LayZRepair arranges collection or return delivery on behalf of the customer, we act solely as a booking agent for the courier service.

All items sent to or returned from LayZRepair are transported at the customer’s risk.

By purchasing a repair service or booking a collection/return, you agree that:

• The customer is responsible for ensuring the item is adequately packaged and protected for transit
• LayZRepair accepts no liability for loss, damage, or delay caused by third-party couriers (including but not limited to DHL)
• Risk in the item passes to the courier at the point of collection or dispatch
• Any claims for loss or damage in transit must be made against the courier directly

Where transit insurance is offered:

• It is the customer’s responsibility to select appropriate cover
• If no insurance is selected, the customer accepts full responsibility for any loss or damage

Repair services are non-refundable once completed, regardless of any loss or damage occurring during return transit.

LayZRepair will provide reasonable assistance with courier claims but is not responsible for the outcome of such claims.